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FAQs

1. How does it work ?

Simple. We buy iTunes Gift Cards on your behalf at US local retail stores, scratch the code and send it to you via email in exchange for a small commission.

2. Why don't I just directly buy from Apple store?

If you have a credit card or PayPal account with a USA-based billing address, you may be able to buy from Apple. However, if you only have a credit card or PayPal account based outside of the USA (for whatever reason), you will only be able to get credit at the United States iTunes Store by making use of the service we provide.

3. Will you send the codes to customers with US address?

Yes, we have some customers currently in US that buy from us for the convenience or while they are on travel.

4. Won't I need a US address to use the certificate?

Not if you create a new iTunes account by redeeming a certificate. See our detailed instructions on how to redeem iTunes gift card. Note that you only need to create a new account once; there after you can simply add more certificates to the same account.

5. What are my payment options ?

At this time we only support payment via PayPal Money Transfers or Credit Card. Since credit card processing is handled by PayPal on our behalf, we never have access to your actual credit card information or even your name. The only thing we're interested in is your email address so that we may send you the purchased iTunes gift card. Rest assured that we'll never pass on your email address to anyone else; we hate spam as much as you do!

Although our PayPal payment processing is configured so that you don't need to have a PayPal account in order to pay with your credit card, PayPal may still require you to first sign up for a free account, depending on the country you are located in and how many times you've used PayPal in the past.

If you have any other suggestions, please feel free to contact us and let us know.

6. Can I buy Apps for my iPhone or iPad in the US iTunes store?

Yes, we’ve had several reports that Apps can be bought from the US iTunes Store and used on iPhones or iPads from different countries.

7. Will the code expire?

No, the code will never expire. I have the physical card and US local retail store receipt with me to back it up. In my experience any iTunes codes should not be expired. Only codes purchased by a stolen credit card need to be used within hours. And apparently Apple will block your iTunes account when they find out.

8. How long will it take to process the order ?

Normally we will email the code to you within one hour during our business hours (Mon - Fri, 7AM - 9PM US Eastern time GMT-5). If It is US night time or weekend, we will send the code as soon as we can, normally no longer than 8 hours.   If you are a NEW customer, we will carefully verify your information. To speed up the process, please send me your eBay account if you have one or connect to my Facebook account or post on our Facebook fan page. It will speed up the process. We will check your eBay/Facebook account if available, your email address, your address registered with Paypal, whether it is confirmed or not, and other criteria.

9. What will happen If a transaction is reversed?

When a transaction is questioned or is reveresed by Paypal, We will let you know as soon as We know. Please check with your bank or credit card to see if they make the reverse and contact Paypal to ask them clear the transaction. Unfortunately once the payment is reversed, We will lose my iTunes gift card code. We will have to fax the receipt and physical card to Apple iTunes store to prove our ownership and ask them to open an investigation on the account that used the card. Normally Apple will close your iTunes account if they conclude that the account used an iTunes code without authorization.

10. What is your return policy?

We will give a full refund within 24 hours to any non-delivered orders which may include these following cases:
- As requested by the customers before we processed the orders, shipped or digital emailed.
- Orders that fails the verification process.

Once your orders are delivered, shipped or digital emailed, we will not accept return and refund unless the delivered products are not as described or not in working condition.

We keep pride in what we are doing and will do our best to get your highest satisfaction. If there are any issues or concerns, please email us at info@uscardcode.com

I have a Question not answered here

Please contact us with your specific query.

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